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Please read this policy carefully. This is the Return and Refund Policy of SmartHost.

Domain Payments

Domain registrations. No refunds will be given once a domain is registered.

Domain Renewals

You can manage domain renewals by contacting us. Domain renewal notices may be provided as a courtesy reminder and we are not responsible for any failure to renew a domain or failure to notify about a domain renewal. No refunds will be given once a domain is renewed.


It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

Invoice Disputes

If you have any questions concerning a charge on your account, please reach out to our billing department for assistance

Price/Currency Change

SmartHost reserves the right to change prices, currency, the monthly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any substantial company price change that takes place in US Dollars. However payments made in other currencies such as Pakistani Rupees are pegged with the US Dollar and will fluctuate with the foreign exchange. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us.:

Money-back Guarantee

SmartHost offers a thirty (30) day money- back guarantee for hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within thirty (30) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services.:

There are no refunds on dedicated servers and VPS. The thirty (30) day money- back guarantee does not apply to dedicated servers and VPS.

There are no refunds on accounts terminated for violations of terms and conditions.

There are no refunds on domain name registrations. However domain transfers can be facilitated..

Price/Currency Change

Cancellations and Refunds

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. To claim the refund you may contact us within 30 days of registration and state clearly the exact reason why a refund is required and why you are dissatisfied with the service.

Non-refundable Products and Services

Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated servers, or additional products or services such as Codeguard, Digital Certificates, shared VPS hosting, SiteLock install fees for custom software, and/or any other products or services of the SmartHost

Cancellation Process

You may terminate or cancel the Services by contacting us. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.


We may terminate your access to the Services, in whole or in part, without notice in the event that:

(i) you fail to pay any fees due;

(ii) you violate this Agreement;

(iii) your conduct may harm SmartHost or others or cause SmartHost or others to incur liability, as determined by us in our sole discretion;

(iv) As otherwise specified in this Agreement. In such event, we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, SmartHost may charge you for all fees due for the Services for the remaining portion of the then current term. UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE DELETED.

Contact us

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

If you have any questions about our Returns and Refunds Policy, please contact us:

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